Intellectual Property Rights

2.1 Ownership and Rights

Unless explicitly stated otherwise, Shienga and/or its licensors own all the intellectual property rights for all material, content, graphics, user interface, and scripts on the Shienga website and its associated services. This includes, but is not limited to, trademarks, service marks, trade names, logos, domain names, and any other features of the brand. These rights are protected by local, national, and international intellectual property laws and treaties around the world. All such rights are reserved.

2.2 Use of Materials

The material on the Shienga platform (which includes text, images, audiovisual content, and software) is made available for personal, non-commercial use only. Users may view, download for caching purposes only, and print pages or other content from the website for their own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

2.3 Restrictions

The following actions are strictly prohibited unless you receive explicit written consent from Shienga:

- Reproducing, duplicating, copying, or otherwise exploiting material on this website for a commercial purpose;

- Selling, renting, or sub-licensing material from the website;

- Redistributing content from Shienga (unless content is specifically made for redistribution, such as our newsletters);

- Modifying, translating, adapting, editing, or creating derivative works based on the materials available on Shienga;

- Using any part of the materials on Shienga to create or contribute to any database, archive, or similar endeavour.

2.4 User-Generated Content

In these terms and conditions, “user-generated content” refers to material (including but not limited to text, images, audio material, video material, and audio-visual material) that users submit to Shienga, for whatever purpose. By submitting content to Shienga, users grant Shienga a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute such content in any existing or future media. Users also grant Shienga the right to sublicense these rights and to bring an action for infringement of these rights.

2.5 Infringement Notices and Takedown

If you believe that any content on the Shienga platform infringes upon your intellectual property rights, or if you find that your work has been copied in a way that constitutes copyright infringement, please contact us with a detailed i3fringement notice. Shienga will respond to such notices and, as appropriate, remove the infringing material or disable all links to the infringing material.

Content Liability

3.1 No Endorsement of User Content

Shienga does not screen, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Shienga, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Shienga shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

3.2 Responsibility for User Content

Users are solely responsible for their own Comments and the consequences of posting or publishing them. Users affirm, represent, and warrant that they own or have the necessary licenses, rights, consents, and permissions to publish the Comments they submit. Shienga assumes no responsibility or liability for any content that you or any other user or third party posts, sends, or otherwise makes available over the Service. However, by submitting Content to Shienga, you hereby grant Shienga a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the Content in connection with the Service and Shienga's (and its successors' and affiliates') business.

3.3 Removal of Infringing or Inappropriate Content

Shienga reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions. Shienga also reserves the right to take down any content that it deems to be in violation of copyright or other intellectual property laws.

3.4 Reporting Infringing or Offensive Content

If you find any content on Shienga to be in violation of your intellectual property rights, or if you believe that any content violates these Terms and Conditions, please contact us with a detailed description of the alleged infringement or violation.

3.5 Indemnification

You agree to indemnify and hold Shienga harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third-party.

Privacy Policy and Personal Data

4.1 Collection of Personal Data

Shienga collects various types of personal information from users. This may include, but is not limited to, names, email addresses, postal addresses, phone numbers, and financial information. The collection of this information will occur at various points, such as when users register on the site, make a booking, or use other services provided by Shienga.

4.2 Use of Personal Data

The personal information collected by Shienga is used for the following purposes:

- To provide and improve our services, including facilitating bookings and payments;

- To communicate with users regarding their accounts or transactions;

- To send promotional information, such as newsletters, special offers, or other marketing communications that may be of interest;

- To comply with legal obligations and to enforce our terms and conditions.

4.3 Data Protection

Shienga is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use, or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

4.4 Sharing of Personal Data

Shienga will not sell, rent, or lease your personal data to third parties. However, we may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Shienga, and they are required to maintain the confidentiality of your information.

4.5 Access and Control of Personal Data

Users have the right to access, update, and delete their personal data. Shienga provides tools and settings within the service to access, correct, delete, or modify the personal data you provided to us and associated with your account.

4.6 Use of Cookies and Tracking Technologies

Shienga uses "cookies" and other tracking technologies to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

4.7 Changes to Privacy Policy

Shienga reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Payment and Cancellation Policy

5.1 Payment Terms

- Booking and Payment Process: When you make a booking through Shienga, you agree to enter into a legally binding contract to purchase the service. Full payment is required at the time of booking. Shienga accepts various forms of payment, as indicated on our platform.

- Currency: All transactions are processed in [specify currency].

- Payment Security: Shienga uses secure payment methods to protect your financial information. Our payment system complies with the highest standards of security.

5.2 Cancellation by User

- Cancellation Policy: Our cancellation policy varies depending on the type of booking. The specific cancellation policy for each service is detailed at the time of booking and in your booking confirmation.

- Refunds: In the event of a cancellation by the user, refunds will be processed according to the specific cancellation policy applicable to your booking. Please note that certain fees may be non-refundable.

- Timeframe for Refund: Refunds, where applicable, will be processed within a certain number of days from the date of cancellation (specify the number of days).

5.3 Modifications by User

- Booking Changes: If you need to modify your booking, please contact us as soon as possible. We will accommodate changes subject to availability and any additional costs due to the change.

- Fees for Modifications: Additional fees may apply for changes to your booking, depending on the nature and timing of the changes.

5.4 Cancellation or Modification by Shienga

- Right to Cancel or Modify: Shienga reserves the right to cancel or modify bookings due to unforeseen circumstances, including but not limited to natural disasters, government actions, or other situations beyond our control.

- Notification: In such cases, we will notify you as soon as possible and offer alternative arrangements or a full refund.

5.5 Disputes and Chargebacks

- Dispute Resolution: In case of any disputes regarding payments or services, we encourage customers to contact Shienga directly to seek resolution.

- Chargeback Policy: Chargebacks occur when a customer disputes a charge through their bank or credit card company. If you have a concern about a charge, we request that you first approach us to resolve the issue amicably.

Disclaimer

6.1 General Disclaimer

- No Warranties Provided: Shienga provides its services "as is" and without any warranty or condition, express, implied, or statutory. Shienga specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee continuous, uninterrupted access to the site, and operation of the site may be interfered with by numerous factors outside our control.

- Information Accuracy: While Shienga endeavours to provide accurate and up-to-date information, we do not warrant that the information available on this site is accurate, complete, reliable, current, or error-free. The content on Shienga is for informational purposes only and should not be considered as professional advice.

6.2 Liability Limitations

- No Liability for Indirect Damages: In no event shall Shienga, its officers, directors, employees, or agents, be liable for lost profits, loss of data, or any indirect, special, incidental, consequential, or punitive damages arising from or connected to the service or these terms and conditions.

- Direct Damages Limitation: To the extent permitted by law, our total liability for any claims arising from or relating to the service is limited to the fees you paid to us for the services.

6.3 Third-Party Services and Content

- Links to Other Websites: Shienga may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

- No Endorsement of Third-Party Content: The presence of third-party content on Shienga does not constitute an endorsement of such content. We expressly disclaim any responsibility for the content, legality, decency, or accuracy of any information, and for any products and services, that appear on any third-party website or application.

6.4 Applicable Law and Jurisdiction

- Governing Law: These terms and conditions and the provision of our services shall be governed by and construed in accordance with the laws of Cameroon. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Cameroon.

6.5 Changes to Disclaimer

- Right to Modify: Shienga reserves the right to change or modify this disclaimer at any time. Such changes will become effective immediately upon posting to the site. We encourage users to frequently review the disclaimer to stay informed of any updates.

Governing Law & Jurisdiction

7.1 Governing Law

- Applicability of Local Laws: The Terms and Conditions of Shienga, including all agreements and policies that are part of these Terms and Conditions, shall be governed by and construed in accordance with the laws of Cameroon, without regard to its conflict of law principles.

- Consistency with Local Laws: This agreement is intended to be consistent with all local laws and regulations of Cameroon. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.

7.2 Jurisdiction

- Exclusive Jurisdiction: Any disputes arising out of or in connection with this website, its usage, or any services provided by Shienga shall be resolved exclusively in the courts of Cameroon. This includes any disputes that might arise between Shienga and its users, or between users and third parties in relation to the use of the services.

- Agreement to Jurisdiction: By using this website, you agree to submit to the exclusive jurisdiction of the courts of Cameroon for the resolution of any disputes.

- International Use Considerations: While Shienga may be accessed internationally, we make no representation that materials on this website are appropriate or available for use in locations outside Cameroon and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

7.3 Legal Compliance

- Users’ Responsibility for Compliance: Users agree to comply with all local, state, national, and international laws and regulations that apply to their use of Shienga, including but not limited to those related to copyright, data privacy, international communications, and the transmission of technical or personal data.

7.4 Modification of Terms

- Right to Update Terms: Shienga reserves the right to modify these Terms and Conditions at any time. Changes will become effective immediately upon posting to the site. We encourage users to frequently review the Terms and Conditions to stay informed of our updates.

Contact Information

8.1 General Inquiries

- For any general questions or concerns regarding our services, bookings, or platform, please reach out to us via:

  - Email

  - Phone

  - Mailing Address: [Our Your Physical Office/Mailing Address]

- Our customer service team is available [specify days and hours of operation] and is committed to providing timely and helpful responses.

8.2 Technical Support

- If you encounter technical issues while using our website or services, please contact our technical support team:

  - Technical Support Email Address

  - Technical Support Phone Number

- We strive to resolve technical issues promptly to ensure a seamless user experience.

8.3 Feedback and Suggestions

- We value your feedback and suggestions about our platform and services. Please feel free to share your thoughts with us at [Feedback Email Address].

- Your input helps us continuously improve and better serve our community.

8.4 Legal Correspondence**

- For legal inquiries, notices, or correspondence, please direct them to our legal department:

  - Legal Department Email Address

  - Legal Department Mailing Address

- Please note that legal correspondence requires specific handling and verification processes, and we will respond as required by law.

8.5 Media and Press Inquiries

- For press and media-related inquiries, please contact our media relations team:

  - Media Relations Email Address

  - Media Relations Phone Number

- We are open to media collaborations, interviews, and sharing insights about our platform and the tourism industry in Cameroon.

8.6 Social Media

- Stay connected with us on social media for the latest updates, news, and exclusive offers:

  - [List of social media platforms and links, e.g., Facebook, Twitter, Instagram]

8.7 Emergency Contact

- In case of emergencies related to our services, please contact us immediately at [Emergency Contact Number]. This line is available 24/7 for urgent matters.