Customer Privacy Policy

Effective Date: April 3rd, 2024

Welcome to Shienga. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of Shienga’s Platform.

1. Information Collection

- 1.1 Personal Information: We collect personal information that you provide when you use Shienga’s Platform. This may include your name, email address, phone number, postal address, profile picture, payment information, and other information you choose to provide.

- 1.2 Usage Information: We automatically collect information about your interactions with our service, such as the pages or content you view, your searches for listings, bookings you have made, and other actions on the Shienga’s platform.

- 1.3 Location Information: With your consent, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS.

2. Use of Information

- 2.1 Service Provision: We use the information we collect to provide, support, personalise, and develop our platform.

- 2.2 Communication: We use your personal information to communicate with you about services, offers, promotions, and provide customer support.

- 2.3 Research and Development: We may use the information for testing, research, analysis, and product development to improve the user experience.

3. Sharing & Disclosure

- 3.1 Service Providers: We may share your information with third-party service providers for services like payment processing, data analysis, email delivery, hosting services, and customer service.

- 3.2 Legal Requirements: We may disclose your information if required by law or if we believe in good faith that it is necessary to comply with a legal obligation, protect our rights or property, or ensure users' safety.

4. Security

- We implement measures aimed at protecting the security of your personal information. However, no system is completely secure, and we cannot guarantee the total security of your information.

5. Your Rights

- You may have certain rights regarding your personal information, such as the right to access, update, or delete the information we hold about you.

6. Changes to This Privacy Policy

- Shienga reserves the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our platform.

7. Contact Us

- If you have any questions or concerns about this Privacy Policy or our information handling practices, please contact us.